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Identity and Contact Details of the Data Controller and Data Officer

A data controller is, “a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be processed”.

In this context, the Data Controller is: Romsey Back Pain Clinic
Address: Rooms 1-4, 3 Middlebridge St, Romsey, SO51 8HJ
Telephone: (01794) 521 479

Romsey Back Pain Clinic is run as the company Miller Clinics Ltd.


Information Commissioners Office: 0303 123 1113

Privacy Policy Introduction

This privacy policy sets out how Miller Clinics Ltd uses and protects any information that you give us when you use this website.

Miller Clinics Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Miller Clinics Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What Information we collect

We may collect the following information:

  • name
  • contact information including email address, phone number and address


What we do with the information we gather

If you contact us to enquire about our services or to request support from us through website, then we will process the personal information you provide so that we are able to respond to your request to do so by phone or email.

When booking appointments on the website, you will be using our booking system, which has met or exceeded appropriate privacy and security measures.

We use the system to book and manage appointments – if you enter your email address, you will receive an email confirmation and reminder of your appointment(s) and we may contact you via the booking system by email or SMS (if you enter your mobile number) to communicate important information for example: c-19 guidance or closure due to adverse weather conditions.


Information Retention period

The information will be kept for a period where you may still require information from Miller Clinics Ltd. Where this information is part of your medical records, it will be securely kept for seven years to satisfy legal requirements.


Your rights

You have the right to request the rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing. If you wish to exercise any of these rights then please use the contact details above.

Terms and Conditions of Website Usage

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Miller Clinics Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Miller Clinics Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade-marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.